Privacy Policy
Introduction
Key Home Georgia (“we,” “us” or “our”) operates the KeyHomeGA.com website and provides real‑estate brokerage and consulting services in the metro‑Atlanta area. This Privacy Policy explains how we collect, use, share and protect your personal information when you interact with our site, contact us or enroll in our text messaging program. We are committed to transparency and compliance with applicable data‑privacy laws. By using our website or services, you agree to the practices described here. If you do not agree, please do not use our site.
What information we collect
Our policy follows guidance from the California Attorney General and other privacy regulations, which recommend that businesses explain what personal information is collected, how it is collected and why it is needed. Depending on how you interact with us, we may collect:
Information you provide directly: Your full name, email address, phone number, property details and any other information you submit through contact forms, emails, telephone calls, SMS messages or chat. When scheduling a consultation or requesting a service, you may also provide scheduling details and preferences.
Real‑estate needs and preferences: If you engage our brokerage services, we may request information about your goals (for example, buying, selling or leasing) and other preferences to prepare a tailored strategy.
Financial or billing information: When making payments, your billing information (such as credit‑card details) may be processed by secure third‑party payment processors acting on our behalf.
Automatically collected data: Like most websites, we collect certain information automatically through cookies, web beacons or analytics tools. This includes your IP address, browser type, device information, pages visited, referral URLs and timestamps. You can adjust your browser settings to manage cookies, though some site features may not function without them.
Third‑party information: We may receive information from social‑media platforms or analytics providers to better understand website usage and improve our services.
How we collect information
We collect personal information through forms you fill out on the website, telephone or SMS interactions, direct emails or chats, and automatically when you browse our site. We may also obtain information from our service providers (such as analytics and marketing partners) and from publicly available sources.
Why we collect information
We collect and process information for specific purposes, as recommended by privacy‑law guidelines:
To respond to your inquiries and provide services: We use your contact details and any property‑related information to schedule consultations, prepare market analyses, and deliver real‑estate services.
To send communications: When you opt in, we send updates, newsletters and marketing communications via email or SMS. You can opt out at any time as described below.
To operate and improve our website: Technical data and analytics help us maintain the functionality of our site, understand usage patterns and enhance user experience.
To comply with legal obligations: We may process information for tax, accounting or regulatory requirements and to respond to lawful requests from authorities.
For security and fraud prevention: We use technical data to detect and prevent unauthorized access or fraudulent activity.
SMS consent and messaging details
We offer a text‑messaging program so that clients and prospects can receive property updates, appointment reminders and occasional promotions via SMS. Prior express written consent is required before we send marketing text messages. Industry guidelines state that valid SMS consent must clearly disclose that users are opting in to receive texts, specify the expected message frequency and type, explain that standard message and data rates may apply, and provide opt‑out instructions. Our SMS practices are as follows:
Opt‑in: You may opt in to our SMS program by checking the consent box on our contact form or by otherwise providing written consent. Providing a phone number without checking the box does not sign you up for marketing texts. Consent to receive SMS messages is not a condition of purchase.
Message type: Messages may include appointment confirmations, service or transaction notices (e.g., market analyses), and promotional offers related to our real‑estate services. We will indicate whether messages are promotional or service‑related.
Message frequency: Message frequency varies depending on your engagement with us. You may receive up to 4 marketing messages per month, though service‑related notifications may occur as needed.
Message and data rates: Your mobile carrier’s message and data rates may apply to our SMS communications. Please contact your carrier for details.
Opt‑out: You can opt out of SMS messages at any time by replying STOP to any of our texts. You will receive a confirmation message and no longer receive text messages from us. You may also request removal by emailing our support (see the Contact us section). For assistance, reply HELP.
Mobile information sharing statement
As part of our compliance with carrier requirements for application‑to‑person (A2P) messaging, we provide this statement: We do not share, sell, rent or lease mobile phone numbers or SMS opt‑in data with third parties for marketing or promotional purposes. All categories of data sharing described in this policy exclude text‑messaging originator opt‑in data and consent; that information will not be shared with any third parties. We may disclose your mobile number to our SMS service providers solely to send texts and manage opt‑out requests, subject to confidentiality obligations.
Cookies and tracking technologies
Our website uses cookies, pixels and similar technologies to operate securely, analyze traffic, understand how visitors interact with the site and improve marketing performance. Some cookies are necessary to deliver content, while others (such as analytics or remarketing cookies) are optional. You can manage cookie preferences through your browser settings; however, disabling cookies may affect website functionality.
How we share information
We do not sell your personal information. We may share information with:
Service providers: We engage trusted third parties to host our website, process payments, send emails and texts, run analytics and manage marketing. These providers access information only as needed to perform their tasks and must protect it in a manner consistent with this policy.
Business transactions: If Key Home Georgia is involved in a merger, acquisition or asset sale, your information may be transferred as part of that transaction. You will be notified of any change in ownership or use.
Legal requirements: We may disclose information to comply with law or legal process, respond to lawful requests by public authorities, protect our rights or the safety of others.
Consent: We may share information with third parties when you have given us explicit consent.
Data security and handling
We implement reasonable administrative, technical and physical safeguards to protect personal information from unauthorized access or misuse. Measures may include encryption of data in transit (e.g., using SSL), restricted access, and regular security assessments. No system is completely secure; we cannot guarantee absolute security, but we strive to protect your data.
Data retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, resolve disputes, enforce our agreements and comply with legal obligations. The retention period may vary based on the nature of the information and applicable laws.
Your rights and choices
Depending on your location and the laws that apply, you may have rights to:
Access and portability: Request access to the personal information we hold about you and receive a copy in a structured, commonly used format.
Correct or delete: Ask us to correct inaccurate information or delete information no longer needed. Please note that certain information may need to be retained to comply with legal obligations.
Opt out of marketing communications: You can opt out of marketing emails by following the unsubscribe link in any email or contacting us. You can opt out of SMS messages as described under SMS consent and messaging details.
Opt out of cookies: You can manage cookies through your browser settings.
To exercise any of these rights, please contact us using the details below. We will respond to valid requests in accordance with applicable laws.
Children’s privacy
Our website and services are intended for adults and are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
International users
Key Home Georgia is based in the United States. If you access our site from outside the U.S., your information may be transferred to, stored and processed in the United States or other countries. By using our site, you consent to these transfers.
Changes to this privacy policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page and revise the “Last Updated” date. Continued use of our website or services after changes constitutes acceptance of the updated policy.
Contact us
If you have questions about this policy or wish to exercise your rights, please contact:
Key Home Georgia
4830 Lawrenceville Hwy Suite 2A
Lilburn, GA 30047
Email: admin@keyhomega.com
Phone: +1 646‑633‑8251